TERMS OF SALES
PRESENTATION OF THE SHOP
The Merchant is reachable from Monday to Saturday, 8H30h to 17h, excluding public holidays, Guadeloupe time GTM-6h
By phone: 0590980122 / +59 0590 980122
By Email: email@example.com
At the following address: Ets Guy Lesueur - Field of Hope - 97116 Pointe-Noire - FWI
Les Etablissements Guy Lesueur set up and operates the boutique Guy Lesueur presents on the site http://www.guylesueur.com/
The purpose of these general conditions of sale is to govern the commercial relations between the Retailer Ets Guy Lesueur (hereinafter "the Merchant"), present on the portal http://www.guylesueur.com/ and the consumer (hereinafter after "the Customer") who wishes to purchase goods (hereinafter "the Products"). These general conditions of sale are not intended to apply to relations with professionals. In all cases where the Client wishes to conclude a contract with the Merchant as a professional, please contact Les Etablissements Guy Lesueur at the following email address firstname.lastname@example.org. When ordering, the Customer acknowledges having full legal capacity to engage under these terms and conditions of sale.
AVAILABILITY OF MERCHANT PRODUCTS
The offers of Products and prices are valid as long as they are visible on the site, while stocks last. The presence of a product in stock must, however, be confirmed by email. Unless the Customer wishes a replacement solution for an equivalent Product, the order for an unavailable Product will be automatically canceled and the Customer will be refunded if the Customer's bank account has been debited.
TREATMENT OF THE ORDER
The Customer undertakes to check the completeness and conformity of the information provided during the order. The Merchant will in no way be held responsible for any errors in data entry and the resulting consequences (eg delays or errors in deliveries). The costs incurred to reroute the parcel delivered to the wrong address or delayed due to an error in the Customer's entry will be borne by the Customer.
To pay for the order, the Customer has all the payment methods proposed during the final validation of the order:
- Bank card
Payment is due in full as of the order. By validating the purchase order, the Customer guarantees that he has the necessary authorizations to use the chosen method of payment. The information passing through the network is encrypted by the SSL (Secure Soket Layer) protocol, and never transit in the clear over the network. Payment is made directly to the bank. An order will be considered as paid when all the Products have been shipped and the prices as well as the shipping costs have been paid. The Merchant reserves the right to refuse to make a delivery or to honor an order in cases where the Customer has not paid in full or in part a previous order, or in cases where a payment dispute remains. The Merchant retains full ownership of the Products for sale, until full receipt of all amounts due on the occasion of the order (including fees and taxes). However, upon receipt of the goods, the risk burden is transferred to the Customer.
TIME AND PLACE OF DELIVERY
We process orders on Tuesdays and Fridays.
Delivery times are 4 to 5 working days for Colissimo Suivi and 3 to 5 weeks for ColiEco.
These deadlines are specified for information only. Les Etablissements Guy Lesueur is not responsible for delays caused by postal services or customs.
* Colissimo International: the delivered zones are:
- the European Union and Switzerland
- Canada (Alberta, Prince Edward Island, Manitoba, - New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan, Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon). On arrival of parcels in Canada, a local tax will be charged according to the State in which you reside. Packages are limited to 20kg.
- The Caribbean (Antigua and Barbuda, Dominica, Grenada, Guyana, Haiti, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Island of Monserrat)
In case of late delivery within eight working days after the date of shipment indicated in the email confirmation of the order, the Customer may:
- Contact the Merchant directly by phone;
- Contact the Merchant by email.
The Merchant is reachable from Monday to Saturday, 8H30h to 17h, excluding public holidays By Phone: 0590982210 By E-mail: email@example.com At the following address: Ets Guy Lesueur - Field of Hope - 97116 Pointe-Noire - FWI
If it is proven that the package has been lost due to a default of delivery by the carrier, the Customer may obtain reimbursement of the Products concerned by the declaration of loss confirmed carrier. In the latter case, the Customer is required to follow the internal procedures of the carrier, before claiming reimbursement.
RECEIPT OF THE ORDER AND RETURN OF THE PRODUCT
INSPECTION OF THE PACKAGE BOOK
The Customer verifies the apparent condition of the Products upon delivery. In the presence of an apparent anomaly (damage, missing product compared to the delivery note, damaged package, broken products, etc ...), the Customer reports it within 3 clear days by registered letter with acknowledgment of receipt.
TERMS OF RETURN OF THE PRODUCT
In all cases where the delivered Product has an apparent defect (damage, missing product compared to the delivery note, damaged package, broken product), the Customer makes a return request stating the reasons either by phone 0590980122 / +59 0590 980122, or by email. The Customer retains the Product as it was delivered (accessories, notices, packaging (s) and on packaging (s) included). Certain documents related to the parcel (s) may be requested by the Merchant. The Customer must remain in possession of all items received (including packaging) until complete resolution of the claims. The Customer will accompany the return of a duplicate invoice. The refund or exchange assumes that the Customer has not damaged the Product, and that its return is complete. In any case, these precautions do not preclude the benefit of legal warranties and the exercise of the right of withdrawal.
The costs of returning the Product are entirely the responsibility of the Customer. The risks of the return weigh on the Customer. Consequently, the Customer will be solely responsible for the misdirection, damage, destruction or loss of the Product (s) upon return to the Merchant, who can in no way be held responsible.
RIGHT TO RETRACT
THE DURATION OF THE RIGHT OF WITHDRAWAL
The Customer has a withdrawal period of 15 calendar days to return, at its expense, the Products do not suit him. These delays run from the day after receipt of the Product. These deadlines expired, the Customer will no longer be able to exercise his right of withdrawal.
EXERCISE OF THE RIGHT OF WITHDRAWAL
The Customer indicates in advance the return of the Product's exercise of the right of withdrawal: - by mail - by phone Monday to Saturday, from 8:30 to 17h, excluding holidays In the event of exercise of the right of withdrawal, the Customer may request :
- the repayment of the sums collected except for the delivery charges,
- an exchange of an amount equivalent to the sums paid or, where appropriate, with a bank supplement.
This right of withdrawal is exercised without penalty. However, the costs of perfect return remain the responsibility of the Customer. The Customer ensures that the order for which it retracts is returned complete, in the conditions of the articles, above.
LIMITS TO WITHDRAWAL RIGHTS
In accordance with Article L. 121-1-2 of the Consumer Code, "the right of withdrawal may not be exercised, unless the parties have agreed otherwise, for contracts: 1 ° Provision of services whose execution has begun, with the consent of the consumer, before the end of the period of seven clear days; 2 ° supply of goods or services the price of which depends on fluctuations in the rates of the financial market; 3 ° Supply of goods made to the specifications of the consumer or clearly personalized or which, because of their nature, can not be reforwarded or are likely to deteriorate or expire quickly; 4 ° Provision of audio or video recordings or computer software when they have been unsealed by the consumer; 5 ° Supply of newspapers, periodicals or magazines; 6 ° Service of bets or authorized lotteries. The Customer verifies whether the Product he has purchased from the Merchant is subject to a return on the basis of the right of withdrawal, before exercising his right.
THE EFFECT OF THE RIGHT OF WITHDRAWAL
In case of exercising the right of withdrawal, the Merchant undertakes to reimburse the Customer within 15 days of receipt of the return. However, given the specific nature of certain Products, this period may be extended to 30 days, especially when the Product requires a technical verification (some products must be tested in all cases).
The applicable warranties are posted on the Merchant's website or on the invoice accompanying the Product. In case of absence of specific mention on the Merchant's website or on the merchant's invoice, the applicable guarantees are those of common law.
Under no circumstances may the Merchant be held liable for the harmful or damaging consequences of an event of force majeure, that is to say both an event commonly accepted by law and the courts as being unpredictable, irresistible and exterior of any other event beyond the control of the Merchant and which prevents the respect by the Merchant of his obligations, including and without limitation, social conflicts, internal strikes, intervention of civil or military authorities, war or declared or undeclared hostilities, acts of terrorism, riots, natural disasters, fires, water damage, epidemics, sanitary conditions, malfunction or interruption of telecommunications networks ...
COMPUTER LAW, FILES AND FREEDOMS
In accordance with the French law "Informatique et Libertés" n ° 78-17 of January 6, 1978, the Customer has a right to access and rectify data concerning him. The exercise of this right is done by sending a letter to the following address: CEts Guy Lesueur - Field of Hope - 97116 Pointe-Noire - FWI. Depending on the choices made by the Customer during the creation or consultation of the account, the Customer may receive offers from the Merchant. The Customer may at any time request to be removed from the list of beneficiaries of the commercial proposals of the Merchant, by making the request by email or telephone, to the number 0590980122 / +59 0590 980122. The automated processing of information, including the management e-mail addresses of users, has been declared to the CNIL under the numbers:.
The Products offered by the Merchant comply with the legislation and standards applicable in France. For any purchase for export, the Customer must check the specific legislation in force in the country concerned, whether for taxes, declarations, prohibitions, etc ... The responsibility of the Merchant can not be engaged in case of non-compliance of the legislation of the country where the Product is delivered, it is your responsibility to check with the local authorities the possibilities of importing or using the Products.
Any dispute to which the order could give rise, concerning the execution, the interpretation, the validity or its cancellation will be governed on the bottom by the French law (for the rules of forms, like the rules of substance), with the exclusion of the provisions of the Vienna Convention of 11 April 1980 on the International Sale of Goods. In the event of a dispute, unless proven otherwise, the Merchant's computer records will prove communications, orders and payments made. The merchant proceeds to a filing of purchase orders and invoices on a reliable and durable support, which can be legally produced as evidence. Upon request, the Customer may have access to orders for an amount greater than or equal to 200 Euros.
If one or more of the provisions of these general conditions of sale are held to be invalid or considered as such pursuant to a law, regulation or final decision of a competent court, they shall be deemed unwritten and the other stipulations will remain in force.